User Data Deletion

User Data Deletion Policy

Effective Date: 23 November 2025

PROQUERY Pty Ltd (“we,” “us,” “our”) operates ProQuery, ProQuery Insure, and ProQuery Deals (collectively the “Services”). We respect your right to be forgotten and make it easy for you to request permanent deletion of your personal data in line with POPIA, GDPR, and FAIS requirements.

1. How to Request Deletion

You can ask us to delete your data at any time by sending an email to: info@proquery.live

Your request must include:

• Your full name

• The phone number registered with any of our Services

• A clear statement such as “I request full deletion of my personal data from ProQuery, ProQuery Insure, and ProQuery Deals”

(You can send one single request – it will cover all three Services.)

2. Verification Process

For your protection, we will verify your identity before deleting anything. We may ask you to:

• Reply from the email address you have previously used with us

• Confirm details of recent chats or uploaded documents

• Provide part of your South African ID number (only if strictly necessary and immediately deleted after verification)

3. What Gets Deleted

When your request is approved, we will permanently delete or anonymise:

• Your WhatsApp phone number and profile

• All chat history and messages

• All uploaded documents (SOPs, insurance files, till slips, quotes, etc.)

• Client information submitted to ProQuery Insure (ID numbers, income, medical details, risk profiles, etc.)

• Shopping preferences and linked bank/till-slip data in ProQuery Deals

• Any backups containing your identifiable data

4. Timeline

• We will acknowledge your request within 2 business days

• Full deletion will be completed within 30 calendar days of successful verification (often much faster)

• You will receive a confirmation message once everything is permanently removed

5. Legal Exceptions – Data We Must Keep

South African law sometimes requires us to retain certain records:

• Insurance-related data (ProQuery Insure) – up to 5 years after the last interaction (FAIS / FICA requirement)

• Financial transaction records – up to 5 years (tax and anti-money-laundering laws)

• Court orders or ongoing legal disputes

Where we are legally required to keep data, we will:

• Restrict it so it can only be used for the legal purpose

• Delete it automatically as soon as the legal retention period ends

Anonymised data (e.g., “a user in Gauteng asked about car insurance”) that can never be linked back to you may be kept for product improvement.

6. What Happens After Deletion

• You will no longer be able to use ProQuery, ProQuery Insure, or ProQuery Deals with that phone number

• All chat history and preferences disappear permanently

• You can re-register at any time with the same number (it will be treated as a brand-new user)

7. Contact Us

Data deletion requests & questions: info@proquery.live

Information Officer: PROQUERY Pty Ltd, South Africa

We will never charge you for deleting your data.

Thank you for trusting the ProQuery family of services.

Last updated: 23 November 2025